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General Delivery Procedures
1. Orders are only accepted for delivery in Hong Kong, we do not arrange for international shipments.
2. Order will be delivered within 7 working days from the day of order.
3. The shipment will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
4. We will determine to use local courier or registered mail service provided by Hong Kong post depending on the location of the delivery address and size of the order.
5. To use a faster courier service, please provide a shipping address where someone is always attending to the shipment duringour delivery office hours.
6. We will send out shipments twice weekly on Tuesday and Friday, either day is public holiday, all the shipments will be accumulated and sent out the following Tuesday and Friday.
7. Delivery service by courier is NOT available for Outlying Islands. (Except following areas*) :
*Please read through the extra delivery price list as below:
Hong Kong Island: original delivery fee +HKD 50
Tung Chung: original delivery fee +HKD 100
Ma Wan: original delivery fee +HKD 80
8. If the order is needed to be delivering up to staircase(s), our customer service officer should confirm the delivery fee through phone call.
9. If the weight of order is more than 3 kg, an additional delivery charges will be required.
Shipping & Handling Fee
*Please read through the extra delivery price list as below:
Hong Kong Island: original delivery fee +HKD 50
Tung Chung: original delivery fee +HKD 100
Ma Wan: original delivery fee +HKD 80
Stores addresses
Shop 170A&B, Ground Floor, Tung Choi Street, Mong Kok, Kowloon, Hong Kong
Shop 181, Ground Floor, Tung Choi Street, Mong Kok, Kowloon, Hong Kong
Shop 192, Ground Floor, Tung Choi Street, Mong Kok, Kowloon, Hong Kong
Delivery Fee for Aquariums and Terrariums
** The list of our Delivery Service Charges (labor cost included):
| Sizes | Width of glass | Delivery costs |
| 24" | 3mm | $350 |
| 30" | 3mm - 6mm | $400 |
| 36" | 6mm - 9mm | $450 |
| 40" | 6mm - 9mm | $500 |
| 48" | 9mm | $650 |
| 48" | 12mm | $800 |
| 60" | 12mm | $1800 |
| 60" | 15mm or above | $2500 |
| Ferplast StarCube Tank Sets | $600 |
| Ferplast Star 120 Tank Sets | $800 |
| Ferplast Star 160 Tank Sets | $1200 |
| Ferplast Star 200 Tank Sets | $1800 |
Hong Kong Island: original delivery fee +HKD 50
Tung Chung: original delivery fee +HKD100
Ma Wan: original delivery fee +HKD 80
***If the order is needed to be delivering up to staircase(s), our online customer service officer through phone call should confirm the delivery fee.
Returns and Exchange
If you require an exchange within 7 days after receipt of the order except the discount items, you can send in your request by email at returns@pakwoaquarium.com or our contact our online customer services representative at +852 2612 2168, and we will be happy to process this for you. All return and re-shipping charges are at customer's liability. All merchandises and packaging should be in its original good conditions for return. The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference. Please note that, in your interests, we recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.
Damaged Items
If the item has arrived in defective, customers please contact Online Customer Services Representative at +852 2612 2168.
We will be responsible for shipping costs if there is a mistake with the type of product. Otherwise, we would not accept any responsibility for return or re-shipping costs incurred when returning non-faulty products.